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Documentation Index

Fetch the complete documentation index at: https://docs.encoreos.io/llms.txt

Use this file to discover all available pages before exploring further.

The SLA Management page is the primary dashboard for service-level agreement observability. It displays summary statistics and a recent-instances list, with quick navigation to definitions and all instances. It is reached at /settings/sla.

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Overview

The SLA Management dashboard presents four stat cards — Active SLAs, At Risk, Breached, and Compliance Rate — alongside a list of up to ten recent instances. Navigation buttons in the header link directly to the Definitions and All Instances sub-pages.

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Who it’s for

Requires pf.sla.view (route guard and PermissionGate in component).

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Before you start

  • At least one SLA definition should exist for the dashboard to surface meaningful data.
  • Users need pf.sla.view to access this page.

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Steps

  1. Navigate to Settings → SLA (/settings/sla).
  2. Review the four summary stat cards for a high-level compliance overview.
  3. Scroll down to see Recent SLA Instances (up to 10 most recent).
  4. Use the Definitions button to manage SLA templates, or All Instances to see the full list.

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Key concepts

Compliance Rate — percentage of SLA instances that completed without breaching, as calculated by useSLADashboard. At Risk — instances approaching their deadline but not yet breached.

Platform Foundation

Platform Foundation overview.

Governance & parity

This page documents shipped product behavior. It is not medical, legal, or billing advice. Verify against your organization’s policies and applicable regulations before using it for clinical, compliance, or billing decisions. Protected health information (PHI) shown in the product is governed by your tenant’s access controls and is never exposed in this documentation.
  • src/routes/platform.tsx
  • src/platform/sla/pages/SLADashboardPage.tsx
  • src/platform/sla/hooks/useSLADashboard.ts