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Documentation Index

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SLA definition management page at /settings/sla/definitions where administrators create, edit, and delete service level agreement templates used across the platform.

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Overview

The SLA Definitions page lists existing SLA definition templates fetched via useSLADefinitions scoped to the current user’s organization_id. The page is wrapped in PermissionGate permission="pf.sla.definition.view". Users with pf.sla.definition.manage see a New Definition button that opens SLADefinitionForm. Definitions can be edited (edit icon) or deleted (confirmation via ConfirmationDialog). Each definition card is displayed in a list layout.

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Who it’s for

Required permission: pf.sla.definition.view (read); pf.sla.definition.manage (write)

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Before you start

  • You must hold pf.sla.definition.view to access the page.
  • pf.sla.definition.manage is required to create, edit, or delete definitions.

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Steps

  1. Navigate to /settings/sla/definitions.
  2. Review existing SLA definition templates.
  3. To create a new definition, click New Definition (requires pf.sla.definition.manage) and complete the form.
  4. To edit an existing definition, click its edit icon.
  5. To delete a definition, click its delete icon and confirm.

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Key concepts

SLA definition — A reusable template that specifies service level targets (e.g., response time, resolution time) and escalation rules. SLA instance — A runtime application of an SLA definition to a specific entity or process. Managed at /settings/sla/instances.

Platform Foundation

Platform Foundation overview.

Governance & parity

This page documents shipped product behavior. It is not medical, legal, or billing advice. Verify against your organization’s policies and applicable regulations before using it for clinical, compliance, or billing decisions. Protected health information (PHI) shown in the product is governed by your tenant’s access controls and is never exposed in this documentation.
  • src/routes/platform.tsx
  • src/platform/sla/pages/SLADefinitionsPage.tsx
  • src/platform/sla/hooks/useSLADefinitions.ts
  • src/platform/sla/components/SLADefinitionForm.tsx