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Documentation Index

Fetch the complete documentation index at: https://docs.encoreos.io/llms.txt

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Messages is the platform messaging page at /messaging that provides a real-time ChatPanel interface for staff conversations. A second route, /portal/messages, serves portal-authenticated patients with a separate secure messaging experience.

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Overview

Staff messaging (/messaging): Renders MessagingPage with a full-screen ChatPanel. Guarded by pf.messaging.view. Deep-linking to a specific conversation uses /messaging/:conversationId (see Message Thread). Portal messages (/portal/messages): Renders PortalMessagesPage (from @/cores/pm/pages/portal). Displays a conversation list and a message composer for portal-authenticated patients. Uses usePortalConversations and usePortalSendMessage hooks. This route is nested under /portal in src/routes/pm.tsx.

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Who it’s for

Staff messaging: Requires permission pf.messaging.view. Portal messages: No explicit permission gate — access is controlled by portal authentication (portal layout from src/routes/pm.tsx).

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Before you start

Staff: You must hold pf.messaging.view. Portal patients: Must be logged in to the patient portal (/portal).

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Steps

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Staff messaging

  1. Navigate to /messaging.
  2. Select or start a conversation in ChatPanel.
  3. Type and send messages in the thread.

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Portal messages

  1. Log in to the patient portal at /portal.
  2. Navigate to Messages (/portal/messages).
  3. Select a conversation from the list.
  4. Compose and send a message using the message input.

Platform Foundation

Platform Foundation overview.

Governance & parity

This page documents shipped product behavior. It is not medical, legal, or billing advice. Verify against your organization’s policies and applicable regulations before using it for clinical, compliance, or billing decisions. Protected health information (PHI) shown in the product is governed by your tenant’s access controls and is never exposed in this documentation.
  • src/routes/platform.tsx
  • src/platform/messaging/pages/MessagingPage.tsx
  • src/routes/pm.tsx
  • src/cores/pm/pages/portal/PortalMessagesPage.tsx