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Documentation Index

Fetch the complete documentation index at: https://docs.encoreos.io/llms.txt

Use this file to discover all available pages before exploring further.

The Telehealth page at /pm/telehealth lists all telehealth sessions for the current organization, showing platform, modality, status, and a direct link to the session URL when available.

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Overview

The Telehealth page fetches records from pm_telehealth_sessions scoped to the current organization (soft-deleted records are excluded). Each card shows the platform name, telehealth modality, session status badge, relative creation time, and duration in minutes when recorded. A direct external-link icon opens the session URL in a new tab when a URL is present. Sessions are created through the scheduling flow, not directly from this page.

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Who it’s for

Requires permission pm.telehealth_sessions.view (PM_PERMISSIONS.TELEHEALTH_SESSIONS_VIEW). Users with pm.telehealth_sessions.create additionally see the “New Session” button (currently disabled in the UI).

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Before you start

  • You must hold the pm.telehealth_sessions.view permission.
  • At least one telehealth appointment must exist and have been processed by the session-creation flow before any sessions appear here.

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Steps

1

Navigate to Telehealth

Go to /pm/telehealth. The page loads and displays all non-deleted telehealth sessions for your organization, ordered newest first.
2

Review session status

Each card shows the platform name, modality (e.g., “audio video”), and a status badge. Badge variants are: default (active), secondary (completed), destructive (no show), outline (all other statuses).
3

Join a session

If the session has a URL, click the external-link icon on the card to open it in a new browser tab.

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Key concepts

The modality field records how the session was conducted. Observable values from the mutation hook: audio_video, audio_only, store_forward, remote_monitoring. The UI renders the modality by replacing underscores with spaces.
Observable status values: active, completed, no_show. Any other value renders with an outline badge. The page displays the raw status string from the database.
When no sessions exist, a card with the message “No telehealth sessions found. Sessions are created when scheduling a telehealth appointment.” is shown.
A red destructive text message “Failed to load sessions.” appears inline above the list if the query returns an error.

Practice Management

Overview of the Practice Management core.

Governance & parity

Documentation coverage and governance.
This page documents shipped product behavior. It is not medical, legal, or billing advice. Verify against your organization’s policies and applicable regulations before using it for clinical, compliance, or billing decisions. Protected health information (PHI) shown in the product is governed by your tenant’s access controls and is never exposed in this documentation.
  • src/routes/pm.tsx
  • src/cores/pm/pages/TelehealthSessionListPage.tsx
  • src/cores/pm/hooks/useTelehealthSessions.ts
  • src/platform/permissions/constants.ts