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The Conversation screen displays a secure messaging thread and allows users to compose and send replies at route /pm/messaging/:conversationId.

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Overview

The page loads messages for the conversationId route parameter via the platform useMessages hook, then resolves sender display names by querying pf_profiles for unique sender_id values in the message set. The header shows a “Secure” badge. Message history is rendered by MessageThread with load-more pagination via hasMore / loadMore. A MessageComposer at the bottom of the page handles new message input and supports a reply-to context (showing the quoted message author and a 100-character preview). Clicking a reply arrow on any message sets the reply context, which can be cleared with Cancel Reply.

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Who it’s for

Requires permission PM_PERMISSIONS.MESSAGES_VIEW (enforced via RequirePermission in the route definition).

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Before you start

  • You need pm.messages.view to access messaging.
  • Navigate here from the Messaging inbox (/pm/messaging) by selecting a conversation.

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Steps

1

Open a conversation

From the Messaging inbox (/pm/messaging), click a conversation row to open the thread.
2

Read the message history

Scroll through messages. Click Load more if older messages are available.
3

Reply to a specific message (optional)

Click the reply icon on a message to set it as the reply context. The composer shows the quoted author and preview.
4

Compose and send a reply

Type a message in the composer and submit. The useSendMessage hook posts the message to the conversation.

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Key concepts

Practice Management

Practice Management core overview.

Governance & parity

Documentation coverage and governance.
This page documents shipped product behavior. It is not medical, legal, or billing advice. Verify against your organization’s policies and applicable regulations before using it for clinical, compliance, or billing decisions. Protected health information (PHI) shown in the product is governed by your tenant’s access controls and is never exposed in this documentation.
  • src/routes/pm.tsx
  • src/cores/pm/pages/MessagingThreadPage.tsx