This page lists all patient payment plans for the current organization and allows authorized users to create new plans, accessible at the routeDocumentation Index
Fetch the complete documentation index at: https://docs.encoreos.io/llms.txt
Use this file to discover all available pages before exploring further.
/pm/patient-payment-plans.
Overview
The Patient Payment Plans page displays a paginated table of payment plans from thepm_patient_payment_plans table, scoped to the current organization. Plans are fetched 25 per page in descending creation order. The table columns are: Patient (truncated ID with link to detail page), Status (badge), Total (currency), Remaining (currency), Installment (currency), Frequency, and Start Date. Status values are: Active, Completed, Defaulted, Cancelled, and Paused. Frequency values are: Weekly, Biweekly, and Monthly. Users with pm.payment-plans.create permission see a Create Payment Plan button that opens the PaymentPlanWizard. The page is wrapped in a PermissionGate that requires PM_PERMISSIONS.PAYMENT_PLANS_45_VIEW to render at all; the route additionally enforces this via RequirePermission.
Who it’s for
Requires permissionPM_PERMISSIONS.PAYMENT_PLANS_45_VIEW (pm.payment-plans.view), enforced both at the route level (RequirePermission in src/routes/pm.tsx) and at the component level via PermissionGate. Creating plans additionally requires PM_PERMISSIONS.PAYMENT_PLANS_45_CREATE (pm.payment-plans.create).
Before you start
- Your account must hold the
pm.payment-plans.viewpermission. - Payment plans are organization-scoped; plans from other organizations are not visible.
Steps
Navigate to Patient Payment Plans
Go to Practice Management → Patient Payment Plans (route
/pm/patient-payment-plans). The table loads the first page of 25 plans sorted by most recently created.Review plan details in the table
Each row shows patient (truncated ID), status badge, total balance, remaining balance, installment amount, frequency, and start date.
View a plan's detail page
Click the patient ID link in any row to navigate to
/pm/patient-payment-plans/:planId for full plan details.Page through results
If more than 25 plans exist, Previous and Next buttons appear below the table. The current page and total count are displayed.
Key concepts
Plan statuses
Plan statuses
- Active — plan is in progress
- Completed — all installments fulfilled
- Defaulted — plan in default
- Cancelled — plan was cancelled (soft-deleted)
- Paused — plan temporarily paused
Installment frequencies
Installment frequencies
Plans support Weekly, Biweekly, and Monthly installment schedules.
Error state
Error state
If the data fetch fails, the page displays “Unable to load payment plans. Please try again.” with a Retry button that reloads the page.
Empty state
Empty state
When no plans exist, an empty state shows “No payment plans yet — Create a payment plan to set up installment payments for patients.”
Related
Practice Management
Overview of the Practice Management core.
Governance & parity
Documentation coverage and governance.
This page documents shipped product behavior. It is not medical, legal, or
billing advice. Verify against your organization’s policies and applicable
regulations before using it for clinical, compliance, or billing decisions.
Protected health information (PHI) shown in the product is governed by your
tenant’s access controls and is never exposed in this documentation.
Documentation sources
Documentation sources
- src/routes/pm.tsx
- src/cores/pm/pages/PatientPaymentPlanListPage.tsx
- src/cores/pm/hooks/usePatientPaymentPlans45.ts
- src/cores/pm/types/payment-plans-collections.ts
- src/platform/permissions/constants.ts