Module: GR Core - Quality Improvement (GR-07)Documentation Index
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Audience: All Staff
Last Updated: 2025-12-15
Overview
Quality Improvement (QI) is a systematic approach to enhancing organizational processes, outcomes, and services. This module helps you participate in improvement initiatives, track your assigned actions, and contribute to continuous improvement efforts.Getting Started
Accessing Quality Improvement
- Navigate to Governance → Quality Improvement from the main menu
- Or use the direct link:
/gr/quality-improvement
My QI Dashboard
Your personal dashboard at Governance → My QI shows:- My Improvements: Actions assigned to you
- My Projects: Projects you own
- My PDSA Cycles: Cycles you’re participating in
Understanding QI Projects
What is a QI Project?
A QI project is a structured initiative to improve a specific aspect of operations, clinical care, safety, or compliance. Each project follows the PDSA (Plan-Do-Study-Act) methodology.Project Categories
| Category | Description |
|---|---|
| Clinical | Improvements to resident care and clinical outcomes |
| Operational | Process efficiency and workflow improvements |
| Safety | Safety enhancements and risk reduction |
| Compliance | Regulatory compliance improvements |
| Outcomes | Outcome measurement and improvement |
Project Status
| Status | Description |
|---|---|
| Planning | Project is being set up |
| Active | Project is underway |
| On Hold | Temporarily paused |
| Completed | Successfully finished |
| Cancelled | Project was stopped |
PDSA Cycles
What is PDSA?
PDSA stands for Plan-Do-Study-Act, a four-phase cycle for testing and implementing improvements:- Plan: Define the change to test, predict outcomes, plan data collection
- Do: Carry out the test, document observations and problems
- Study: Analyze data, compare to predictions, summarize learnings
- Act: Decide next steps - adopt, adapt, or abandon the change
Participating in Cycles
If you’re assigned to a PDSA cycle:- Review the plan documentation
- Execute your assigned tasks during the “Do” phase
- Provide observations and feedback
- Participate in the “Study” analysis
My Improvements
Viewing Assigned Improvements
Navigate to Governance → My QI to see improvements assigned to you. Each improvement shows:- Title and description
- Related project
- Due date
- Current status
Improvement Status
| Status | Description |
|---|---|
| Planned | Improvement identified but not started |
| In Progress | Work is underway |
| Completed | Successfully implemented |
| Ineffective | Tried but did not achieve desired results |
Completing Improvements
- Navigate to the improvement through My QI or the project detail
- Update your progress as you work
- Mark as complete when finished
- Attach evidence of completion if required
Understanding Metrics
What are QI Metrics?
Metrics track measurable outcomes to determine if improvements are working. Each metric has:- Baseline: Starting measurement before improvement
- Goal: Target value to achieve
- Current Value: Latest measurement
Metric Trends
| Trend | Meaning |
|---|---|
| Improving | Moving toward the goal |
| Stable | Staying consistent |
| Declining | Moving away from the goal |
Tips for Success
- Check My QI Regularly: Stay on top of your assigned improvements
- Meet Deadlines: Complete improvements before due dates
- Document Everything: Keep notes on what worked and what didn’t
- Communicate: Share observations with project owners
- Be Honest: Report actual results, even if they’re not what you hoped
FAQ
Q: How do I know if I have QI tasks?
Check Governance → My QI. Any improvements assigned to you will appear there. You’ll also receive notifications for new assignments and upcoming due dates.Q: What if I can’t complete an improvement by the due date?
Contact the project owner as soon as possible to discuss extending the deadline or reassigning the task.Q: Can I suggest a new QI project?
Yes! Talk to your supervisor or compliance officer about improvement ideas. They can help determine if a formal QI project is appropriate.Q: What’s the difference between a QI improvement and a corrective action?
- QI Improvement: Proactive enhancement to make things better
- Corrective Action: Reactive fix for an identified problem or audit finding
Related Documentation
- Risk User Guide - Understanding organizational risks
- Audit User Guide - Audit participation
- Compliance User Guide - Compliance requirements
Need Help? Contact your QI Coordinator or Compliance Officer.