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Documentation Index

Fetch the complete documentation index at: https://docs.encoreos.io/llms.txt

Use this file to discover all available pages before exploring further.

The My Tickets page (/it/my-tickets) shows the current user’s personal ticket view — tickets they have submitted and tickets assigned to them — in a two-tab layout.

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Overview

The page uses useMyTickets with mode: 'requested' for the My Requests tab and mode: 'assigned' for the Assigned to Me tab. Each tab renders an ITTicketTable. Tab labels include a live count of tickets in that category.

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Who it’s for

No explicit permission gate beyond the outer ITViewGuard (it.view). All IT-enabled users can see their own tickets.

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Before you start

  • You must have the IT module permission (it.view).

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Steps

1

Open My Tickets

Navigate to /it/my-tickets.
2

View your submitted requests

The My Requests tab (default) shows tickets you have created or submitted.
3

View tickets assigned to you

Click the Assigned to Me tab to see tickets where you are the assignee.
4

Open a ticket

Click a row in either tab to navigate to the ticket detail page.

IT Service Management

IT Service Management overview.

Governance & parity

This page documents shipped product behavior. It is not medical, legal, or billing advice. Verify against your organization’s policies and applicable regulations before using it for clinical, compliance, or billing decisions. Protected health information (PHI) shown in the product is governed by your tenant’s access controls and is never exposed in this documentation.
  • src/routes/it.tsx
  • src/cores/it/pages/tickets/MyTicketsPage.tsx
  • src/cores/it/hooks/useMyTickets.ts