Skip to main content

Documentation Index

Fetch the complete documentation index at: https://docs.encoreos.io/llms.txt

Use this file to discover all available pages before exploring further.

The Knowledge Base Analytics page (/it/knowledge-base/analytics) shows usage metrics for IT knowledge base articles, including view counts, linked ticket counts, and last-updated dates. It is gated by the it.knowledge_base.manage permission.

​
Overview

The page loads all articles (up to 500) via useKnowledgeBaseArticles. A category filter dropdown narrows the table. All columns — title, category, view count, linked ticket count, and last updated — are sortable. Default sort is view_count descending. Article titles link to /it/knowledge-base/:id.

​
Who it’s for

Users with permission it.knowledge_base.manage (enforced via RequirePermission inside the component, within the outer ITViewGuard).

​
Before you start

  • Hold the it.knowledge_base.manage permission.

​
Steps

1

Open Knowledge Base Analytics

Navigate to /it/knowledge-base/analytics.
2

Filter by category

Use the category dropdown in the top-right corner to narrow results to a specific article category.
3

Sort the table

Click any column header (Title, Category, Views, Linked Tickets, Last Updated) to sort. Click again to reverse sort direction.
4

Open an article

Click an article title link to navigate to the article detail page.

​
Key concepts

ConceptDescription
view_countNumber of times the article has been viewed
linked_ticket_countNumber of IT tickets associated with this article
Sort fieldstitle, category, view_count, linked_ticket_count, updated_at

IT Service Management

IT Service Management overview.

Governance & parity

This page documents shipped product behavior. It is not medical, legal, or billing advice. Verify against your organization’s policies and applicable regulations before using it for clinical, compliance, or billing decisions. Protected health information (PHI) shown in the product is governed by your tenant’s access controls and is never exposed in this documentation.
  • src/routes/it.tsx
  • src/cores/it/pages/knowledge-base/KnowledgeBaseAnalyticsPage.tsx
  • src/cores/it/hooks/useKnowledgeBaseArticles.ts