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Documentation Index

Fetch the complete documentation index at: https://docs.encoreos.io/llms.txt

Use this file to discover all available pages before exploring further.

The IT Knowledge Base portal (/it/knowledge-base) provides all IT-enabled users with a searchable library of published help articles. It displays recent and most-viewed articles and supports browsing by category.

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Overview

The page renders in two modes: browse (default) and search (when the search query is ≥ 2 characters). In browse mode it shows category badges linking to /it/knowledge-base/manage?category=<value>, a grid of recent articles (up to 6 via usePublishedArticles), and a sidebar of most-viewed articles (up to 5 via usePopularArticles). In search mode it shows results from useSearchKnowledgeBase.

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Who it’s for

No explicit secondary permission gate beyond the outer ITViewGuard (it.view).

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Before you start

  • You must have the IT module permission (it.view).

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Steps

1

Open the Knowledge Base portal

Navigate to /it/knowledge-base. Recent and most-viewed articles load automatically.
2

Browse by category

Click a category badge to filter articles by that category. This navigates to the managed list view filtered by that category.
3

Search for articles

Type at least 2 characters in the search box. The page switches to search mode and displays matching articles.
4

Read an article

Click any article card to open the article detail page at /it/knowledge-base/:id.

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Key concepts

ConceptDescription
usePublishedArticlesReturns up to N published articles ordered by recency
usePopularArticlesReturns up to N articles ordered by view_count descending
useSearchKnowledgeBaseSearches articles when query length ≥ 2
KNOWLEDGE_BASE_CATEGORY_LABELSMapping from category key to display label (e.g., how_to, troubleshooting, faq, policy, reference)

IT Service Management

IT Service Management overview.

Governance & parity

This page documents shipped product behavior. It is not medical, legal, or billing advice. Verify against your organization’s policies and applicable regulations before using it for clinical, compliance, or billing decisions. Protected health information (PHI) shown in the product is governed by your tenant’s access controls and is never exposed in this documentation.
  • src/routes/it.tsx
  • src/cores/it/pages/knowledge-base/KnowledgeBasePortalPage.tsx
  • src/cores/it/hooks/usePublishedArticles.ts
  • src/cores/it/hooks/useSearchKnowledgeBase.ts