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Documentation Index

Fetch the complete documentation index at: https://docs.encoreos.io/llms.txt

Use this file to discover all available pages before exploring further.

The IT Offboarding page (/it/offboarding) is the IT department’s queue for managing offboarding deprovisioning instances for departing employees. It includes an overdue alert banner and supports filtering by status and priority.

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Overview

The page queries useOnboardingInstances with workflow_type: 'offboarding'. Overdue count is computed client-side: instances where target_date < today and status is not completed or cancelled. An alert banner appears when overdueCount > 0. Each row shows employee name, template, status badge, priority badge, target date (red if overdue), OnboardingSLAIndicator, and compact OnboardingProgressCard. Status options: pending, in_progress, completed, cancelled.
Priority options: low, normal, high, urgent.

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Who it’s for

No explicit secondary permission gate beyond the outer ITViewGuard (it.view). Managing offboarding requires it.offboarding.manage.

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Before you start

  • IT offboarding workflows require provisioning templates at /it/jml/templates.
  • Overdue workflows should be addressed promptly to ensure timely access revocation.

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Steps

1

Open the IT Offboarding queue

Navigate to /it/offboarding.
2

Check for overdue items

If an orange/red banner appears at the top, there are overdue offboarding workflows requiring immediate attention.
3

Filter the queue

Use the search box, Status dropdown, and Priority dropdown to find specific offboarding instances.
4

Open an offboarding instance

Click the eye icon on a row to navigate to /it/offboarding/:id for full workflow details.
5

Manage templates

Click Manage Templates to navigate to /it/jml/templates for provisioning template configuration.

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Key concepts

ConceptDescription
OverdueAn instance is overdue when target_date < today and status is neither completed nor cancelled
DeprovisioningThe process of revoking system access, retrieving assets, and de-assigning licenses for a departing employee
OnboardingSLAIndicatorVisual indicator of on-track vs. overdue status relative to the target date

IT Service Management

IT Service Management overview.

Governance & parity

This page documents shipped product behavior. It is not medical, legal, or billing advice. Verify against your organization’s policies and applicable regulations before using it for clinical, compliance, or billing decisions. Protected health information (PHI) shown in the product is governed by your tenant’s access controls and is never exposed in this documentation.
  • src/routes/it.tsx
  • src/cores/it/pages/onboarding/OffboardingDashboardPage.tsx
  • src/cores/it/hooks/useOnboardingInstances.ts
  • src/cores/it/types/onboarding.ts