Skip to main content
Purpose: This guide helps prescribers and authorized clinical staff send e-prescriptions and manage prescribing workflows using WENO Online’s embedded interface in Encore OS.

​
Overview

WENO Online is a DEA-compliant e-prescribing system that allows you to send prescriptions electronically to pharmacies. Encore OS integrates WENO directly into the patient chart, so you can compose, sign, and transmit prescriptions without leaving the application.

​
Key Capabilities

  • Embedded e-prescribing: Compose and send prescriptions directly from the patient chart
  • Pharmacy selection: Choose from a curated directory of local and mail-order pharmacies
  • Controlled substance support: Full CIII–CV support; CII available in WENO’s platform
  • Test mode: Safe environment for training before live prescribing
  • 42 CFR Part 2 compliance: Automatic consent verification for substance use disorder (SUD) records
  • Prescription history: Synced prescriptions appear on the patient’s medication list

​
Who Should Use This Guide

​
Prerequisites

​
Permissions & Setup

To prescribe via WENO, you need:
  • Permission: Your organization must grant you cl.prescriptions.create permission
  • Admin setup: Your organization’s IT administrator must configure:
    • WENO encryption key (stored securely in Encore OS settings)
    • WENO admin login (for pharmacy directory sync)
    • Your WENO prescriber username and password
  • Credentials: You will enter your personal WENO login credentials when prompted
Contact your administrator if you don’t have the required permission or if WENO is not yet enabled at your organization.

​
Important: Test Mode vs. Live Mode

Encore OS starts in TEST MODE. In test mode:
  • You can only prescribe to test pharmacies (select “Test patient” before prescribing)
  • You cannot send prescriptions to real, live pharmacies
  • All prescriptions are test data and will not be dispensed
Your organization will move to LIVE MODE after completing a certification process with WENO. Until then, always use test mode. Your administrator will notify you when live prescribing is available.

​
Getting Started

​
Accessing WENO from a Patient Chart

  1. Open the patient’s chart in the Clinical module
    • Navigate to the patient’s chart and click to open it
    • The chart displays all clinical information, medications, and actions
  2. Locate the “Prescribe (WENO)” button
    • Look for the Prescribe (WENO) button in the chart header (below the patient banner)
    • The button has a pill icon and appears next to other chart actions
    • If you don’t see this button, you may lack the required permission — contact your administrator
  3. Click the button to open the WENO prescribe dialog

​
Step-by-Step Workflow

​
Step 1: Open the Prescribe Dialog

Click Prescribe (WENO) from the patient chart. A dialog opens showing:
  • Patient name and date of birth
  • Form fields to collect address, phone, pharmacy, and test mode toggle

​
Step 2: Enter Patient Address

Fill in the Address line 1 field with the patient’s street address:
  • Examples: 123 Main St, 456 Oak Ave, Apt 5
  • Do not include city, state, or ZIP in this field (separate fields below)
  • This must be a valid street address (no PO boxes in WENO’s system)
Tips:
  • If the patient is homeless, enter homeless and fill city/state/ZIP with the patient’s last known location or a shelter address
  • If the address changes frequently, use the patient’s current location at the time of prescribing

​
Step 3: Enter City, State, and ZIP Code

  1. City: Enter the city (e.g., Phoenix, Tucson)
  2. State: Enter the two-letter state code (e.g., AZ, CA)
    • Use standard abbreviations only
  3. Postal code: Enter the 5-digit or 9-digit ZIP code (e.g., 85204 or 85204-1234)
Validation:
  • All three fields are required
  • State must be exactly 2 letters (Encore will validate and reject invalid entries)
  • ZIP code must be 5 or 9 digits (dashes will be ignored, e.g., 85204-1234 is accepted)

​
Step 4: Enter Primary Phone Number

Enter the Primary phone field with the patient’s contact phone:
  • Examples: (602) 555-1234, 602-555-1234, 6025551234
  • Spaces, dashes, and parentheses are automatically removed — Encore accepts any common format
  • Must contain exactly 10 digits (US/territories only)
  • Ideally the patient’s cell phone for pharmacy callbacks and MyDrugApp SMS notifications

​
Step 5: Select the Primary Pharmacy

Click the Primary pharmacy dropdown and choose a pharmacy:
  • Dropdown shows: Pharmacy name and NCPDP ID (e.g., CVS Pharmacy #1234 · NCPDP 1234567)
  • Flag “ON WENO”: Pharmacies marked with an “ON WENO” badge process all e-prescription types without callbacks
  • Non-WENO pharmacies: May require fax-back (prefer an ON-WENO alternative if available)
Selecting a pharmacy:
  1. Click the dropdown to open the list
  2. Scroll or type the pharmacy name to search
  3. Click to select
If the pharmacy isn’t listed:
  • The pharmacy directory may be outdated — contact your administrator to request a sync
  • You can still send to an unlisted pharmacy if you know its NCPDP ID (provide it to your administrator)
Alternative pharmacy (if needed):
  • If your chosen pharmacy is not ON WENO, Encore may prompt you to select a second, ON-WENO pharmacy for fallback
  • This ensures the prescription reaches the patient even if the primary pharmacy cannot process it electronically

​
Step 6: Choose Test or Live Mode

A checkbox labeled “Test patient (test pharmacies only)” appears:
  • Checked (default): Prescribe to test pharmacies only — use this for training and non-production prescriptions
  • Unchecked: Prescribe to real, live pharmacies — only uncheck when your organization is in LIVE MODE
Rule of thumb:
  • ✅ Default to checked unless you are confirmed to be in LIVE MODE
  • ✅ In test mode, test pharmacies process your Rx immediately; you’ll see results in WENO’s RxLog
  • ❌ Do NOT uncheck without explicit approval from your administrator — test patients cannot reach live pharmacies, and vice versa
Before opening WENO, Encore checks if the patient’s chart is flagged for substance use disorder (SUD). If consent is required:
  • You will see a toast error: “42 CFR Part 2 consent required”
  • Action: Record active SUD disclosure consent on the patient’s chart (via the Consents section)
  • Then retry the prescription
Why this matters:
  • 42 CFR Part 2 is a federal privacy rule protecting SUD treatment records
  • If a patient is in SUD treatment, Encore must confirm written consent before any prescriber (including you) can send e-prescriptions
  • This prevents accidental disclosure of sensitive SUD information to pharmacies

​
Step 8: Click “Start Prescription”

Click the Start prescription button to proceed:
  • If all fields are valid, the button changes to “Starting…”
  • Encore encrypts your data and constructs a secure link to WENO
  • The WENO ComposeRx interface opens inside the dialog
Common errors:
  • Validation failed: Check that all required fields are filled and formatted correctly
  • Credentials missing: If WENO login credentials were not configured, WENO may show a login prompt instead of the compose form

​
Step 9: Compose and Sign the Prescription in WENO

Once the WENO interface loads:
  1. Your patient’s data is pre-filled:
    • Name, date of birth, address, phone
    • This data came from Encore’s chart and WENO will use it to pre-populate the prescription
  2. Compose the prescription:
    • Select the drug, strength, quantity, and directions
    • Add any refills, special instructions, or pharmacy notes
    • WENO’s interface guides you — refer to your WENO training for detailed steps
  3. Review for accuracy:
    • Verify the patient, drug, strength, and pharmacy are correct
    • Check for drug interactions or allergy warnings
  4. Sign the prescription:
    • Enter your WENO password (or use digital signature, depending on your setup)
    • WENO validates your DEA credentials and signs the Rx
    • Prescription is immediately transmitted to the selected pharmacy
  5. Confirm transmission:
    • WENO shows a confirmation with the pharmacy name, timestamp, and reference number
    • Save this reference number if you need to track the prescription later

​
Step 10: Close the Dialog and Return to the Chart

Once the prescription is sent:
  1. Close the WENO interface by clicking the X or closing button in the dialog
  2. Return to the patient chart — the dialog closes and you’re back to the clinical view

​
After the Prescription is Sent

​
Viewing the Prescription on the Chart

The prescription will appear on the patient’s medication list once it is synced back from WENO. This typically happens within 15 minutes, depending on your organization’s sync settings. To see the updated medication list:
  1. Navigate to the Medications tab on the patient’s chart
  2. Look for the recently sent prescription (sorted by date sent)
  3. Status will show as “Sent,” “Pending,” or “Filled” depending on the pharmacy’s response

​
Checking Prescription Status

If you need to check on a prescription after it’s sent:
  • In WENO: Log in to WENO’s RxLog (ask your administrator for the link) to see all your prescriptions and their status
  • In Encore: The patient’s medication list will update as the pharmacy processes the Rx

​
Handling Pharmacy Callbacks

If the pharmacy has questions about the prescription:
  • WENO will notify you via email or phone (depending on your contact preferences in WENO)
  • You may need to clarify: Directions, quantity, refills, or clinical rationale
  • The prescription is held until you respond — it will not be dispensed until confirmed

​
Common Scenarios & Troubleshooting

​
Scenario 1: “Prescribe (WENO)” Button Is Not Visible

Cause: You lack the required permission. Solution:
  1. Contact your organization administrator
  2. Request the permission cl.prescriptions.create to be added to your role
  3. Refresh the page once the permission is applied

​
Scenario 2: WENO Shows a Login Screen Instead of the Compose Form

Cause: Your WENO credentials (username/password) were not stored or have expired. Solution:
  1. Ask your administrator to provision or reset your WENO prescriber account
  2. Contact WENO support (via your administrator) if you don’t remember your password
  3. Once credentials are saved in Encore’s settings, you won’t see the login screen again
Cause: The patient’s chart is flagged as SUD-related, and active consent is not on file. Solution:
  1. Close the WENO prescribe dialog
  2. Navigate to the Consents tab on the patient’s chart
  3. Click Add Consent and select “SUD Disclosure Consent”
  4. Have the patient sign (or confirm verbal consent is documented)
  5. Retry the WENO prescription

​
Scenario 4: Pharmacy Not Found in the Directory

Cause: The pharmacy directory is outdated or the pharmacy is not enrolled with WENO. Solution:
  1. Search by name or ZIP code in the pharmacy dropdown — partial matches may work
  2. Contact the pharmacy directly to confirm they accept e-prescriptions
  3. Ask your administrator to request a manual pharmacy directory refresh
  4. If the pharmacy is still not found, you may need to print and fax the prescription as a fallback (contact your clinical supervisor)

​
Scenario 5: “Test Patient” Toggle Not Working or Always Appears Checked

Cause: Your organization is in LIVE MODE, or there’s a configuration issue. Solution:
  • Contact your administrator — the toggle may be locked to match your organization’s mode (TEST vs. LIVE)
  • If you believe your organization should be in LIVE MODE but can’t uncheck the toggle, report this to your IT team

​
Scenario 6: Prescription Doesn’t Appear on the Chart After Sending

Cause: The sync from WENO hasn’t run yet, or there was a transmission error. Solution:
  1. Wait 15–30 minutes — Encore syncs prescriptions periodically (usually every 15 minutes)
  2. Check WENO’s RxLog to confirm the prescription was sent and the status (e.g., “Sent,” “Delivered,” “Pending”)
  3. Ask your administrator to manually trigger a sync if the prescription is stuck
  4. If the prescription never appears, contact WENO support with the prescription reference number

​
Support & Resources

​
Getting Help

  • Permission issues: Contact your organization’s IT or clinical administrator
  • WENO training: Ask your supervisor for WENO ComposeRx training materials or a demo session
  • Pharmacy issues: Check with your pharmacy — they can confirm WENO enrollment and test vs. live status
  • Prescription problems: If a prescription fails to send, note the error message and contact your administrator with:
    • Patient name and DOB
    • Pharmacy name and NCPDP
    • Timestamp of the attempt
    • Any error messages displayed
  • Medications & Orders: Managing all patient medications and lab orders
  • Patient Consent Management: Recording and managing patient consent, including SUD disclosure consent
  • Pharmacy Directory: Understanding available pharmacies and their WENO status

​
Test Mode Training

If you’re training in test mode, practice these scenarios:
  • ✅ Send a simple, non-controlled prescription to a test pharmacy
  • ✅ Send a controlled substance (Rx only) to a test pharmacy
  • ✅ Attempt a prescription when pharmacy is not found (confirm the error and fallback process)
  • ✅ Check WENO’s RxLog to see your test prescriptions and their status

​
Glossary

Version: 0.1.0
Last updated: 2026-06-28
Status: Active