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Documentation Index

Fetch the complete documentation index at: https://docs.encoreos.io/llms.txt

Use this file to discover all available pages before exploring further.

The Suppressions page at /ce/suppressions is a paginated registry of contacts suppressed from email, SMS, and/or phone outreach, with filtering and deletion capability.

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Overview

Navigating to /ce/suppressions loads SuppressionsPage, gated by ce.suppressions.view. The page uses ListPageLayout with three filter dropdowns (Channel, Reason, Source) and a server-side paginated DataTable. Columns include contact name, email, suppressed channels (badges), reason, source, and last-updated date. Users with ce.suppressions.delete see a trash icon per row; clicking it opens an AlertDialog confirming that removing the suppression is logged in the compliance audit trail.

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Who it’s for

Permission required: ce.suppressions.view (to view). Deletion requires ce.suppressions.delete.

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Before you start

  • Suppressions are created automatically by inbound opt-out keywords, bounce handlers, and the compliance dashboard — this page is for review and management.
  • Removing a suppression is irreversible from this UI; the action is logged.

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Steps

1

Open Suppressions

Navigate to /ce/suppressions from the CE compliance navigation.
2

Filter records

Use the Channel, Reason, and Source dropdowns to narrow the list. Changing any filter resets to page 1.
3

Review suppression details

Each row shows the contact name, email, suppressed channels, suppression reason, source, and the date last updated.
4

Remove a suppression (admin only)

Click the trash icon on a row (requires ce.suppressions.delete). Confirm the dialog — the action is logged in the compliance audit trail and the contact may receive communications on previously suppressed channels.

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Key concepts

  • Channels — email, sms, phone, or “All channels” (suppress_all flag).
  • Suppression reasons — user_request, bounce, complaint, dnc_registry, legal_hold, opt_out_keyword, admin_override, other.
  • Suppression sources — manual, sms_keyword, email_unsubscribe, dnc_import, bounce_handler, api.
  • Pagination — Page size options: 10, 25, 50, 100 records. Server-side pagination ensures performance at scale.

Community Engagement

Community Engagement core overview.

Governance & parity

This page documents shipped product behavior. It is not medical, legal, or billing advice. Verify against your organization’s policies and applicable regulations before using it for clinical, compliance, or billing decisions. Protected health information (PHI) shown in the product is governed by your tenant’s access controls and is never exposed in this documentation.
  • src/routes/ce.tsx
  • src/cores/ce/pages/SuppressionsPage.tsx
  • src/cores/ce/hooks/useSuppressions.ts
  • src/platform/table-v2/DataTable.tsx