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Documentation Index

Fetch the complete documentation index at: https://docs.encoreos.io/llms.txt

Use this file to discover all available pages before exploring further.

The SLA Dashboard at /ce/screening/sla-dashboard provides a compliance view of intake screening SLA performance, showing which screenings have missed, are at risk of missing, or are within their SLA threshold.

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Overview

Navigating to /ce/screening/sla-dashboard loads SlaComplianceDashboardPage, which wraps SlaComplianceDashboard inside a PageContainer. The route requires ce.screening.manage.

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Who it’s for

Permission required: ce.screening.manage

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Before you start

  • SLA thresholds must be configured per program type (via ce_screening_sla_config) for the dashboard to display meaningful data.
  • Screening records must exist for the selected date range.

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Steps

1

Open the SLA Dashboard

Navigate to /ce/screening/sla-dashboard from the CE screening navigation.
2

Review SLA compliance data

The dashboard shows screening records segmented by SLA status (missed, at risk, compliant) across program types and optionally by site.
3

Investigate missed screenings

Use the dashboard’s filtering or drill-down capabilities to identify specific leads with missed SLAs and take corrective action.

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Key concepts

  • SLA threshold — The maximum allowed time between lead creation and screening completion, configured per program type in ce_screening_sla_config.
  • SLA status — Determined by comparing created_at to screened_at against the configured threshold. An SlaIndicator uses the same logic on the Screening Wizard page.

Community Engagement

Community Engagement core overview.

Governance & parity

This page documents shipped product behavior. It is not medical, legal, or billing advice. Verify against your organization’s policies and applicable regulations before using it for clinical, compliance, or billing decisions. Protected health information (PHI) shown in the product is governed by your tenant’s access controls and is never exposed in this documentation.
  • src/routes/ce.tsx
  • src/cores/ce/pages/SlaComplianceDashboardPage.tsx
  • src/cores/ce/components/screening/SlaComplianceDashboard.tsx
  • src/cores/ce/wizards/screening/components/SlaIndicator.tsx