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Documentation Index

Fetch the complete documentation index at: https://docs.encoreos.io/llms.txt

Use this file to discover all available pages before exploring further.

The Change Request Details screen displays and manages a single IT change request identified by its id parameter and is accessible at /it/changes/:id.

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Overview

The page header shows the change-request title and CR number, with context-sensitive action buttons that vary by status. For draft requests: Edit, Submit for Approval, and Delete. For approved: Schedule and Start Implementation. For scheduled: Start Implementation. For implementing: Mark Complete and Rollback. The main layout is a two-column grid: the left column shows Details (status, risk, change type, description, and scheduled window), Implementation Plan, Rollback Plan, and Test Plan cards, plus an ImplementationChecklist when tasks exist. The right column shows a Risk Assessment card with impact/likelihood/complexity scores out of 5, an ApprovalWorkflowCard, a LinkedTicketCard, and a Timeline card.

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Who it’s for

Requires IT_PERMISSIONS.VIEW (outer ITViewGuard). No additional per-route permission gate.

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Before you start

  • You must hold IT_PERMISSIONS.VIEW to access this screen.
  • The change request must exist.
  • Edit is only available when status is draft or rejected.

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Steps

1

Open a change request

Navigate to /it/changes and click any row, or follow a link from Approval Inbox or CAB Review.
2

Review details and plans

Read the description, implementation plan, rollback plan, and test plan cards.
3

Advance the status

Click the appropriate action button (Submit for Approval, Schedule, Start Implementation, Mark Complete, or Rollback) based on the current status.
4

Edit or delete (draft/rejected only)

Click Edit to open the edit screen, or Delete to permanently remove the change request after confirmation.

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Key concepts

  • cr_number — Auto-assigned change-request identifier; shows “Pending” until assigned.
  • impact_score / likelihood_score / rollback_complexity_score — Integer values 1–5 that feed into the overall risk_level.
  • ImplementationChecklist — Task checklist rendered when useCRTasks returns one or more tasks.
  • LinkedTicketCard — Associates the change request with a related service ticket via related_ticket_id.

IT Service Management

IT Service Management overview.

Governance & parity

Documentation coverage and governance.
This page documents shipped product behavior. It is not medical, legal, or billing advice. Verify against your organization’s policies and applicable regulations before using it for clinical, compliance, or billing decisions. Protected health information (PHI) shown in the product is governed by your tenant’s access controls and is never exposed in this documentation.
  • src/routes/it.tsx
  • src/cores/it/pages/changes/ChangeRequestDetailPage.tsx