Health Alert Runbook

Documentation Index

Fetch the complete documentation index at: https://docs.encoreos.io/llms.txt

Use this file to discover all available pages before exploring further.

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Severity Levels

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Alert Response Procedures

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API Response Time High (> 500ms p95)

1. Check server resource utilization (CPU, memory)
2. Review slow query logs in database
3. Check for traffic spikes
4. Verify no ongoing deployments
5. Consider scaling resources if sustained

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Error Rate High (> 5%)

1. Check application logs for error patterns
2. Identify affected endpoints
3. Review recent deployments
4. Rollback if deployment-related
5. Fix and deploy patch if code issue

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Database Query Slow (> 100ms avg)

1. Identify slow queries in logs
2. Check for missing indexes
3. Review query plans with EXPLAIN
4. Optimize queries or add indexes
5. Consider read replicas for heavy reads

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LCP Poor (> 2.5s)

1. Check bundle sizes
2. Review image optimization
3. Verify lazy loading implementation
4. Check CDN performance
5. Optimize critical render path

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Integration Unhealthy

1. Verify integration credentials
2. Check service status page
3. Test API connectivity
4. Review rate limits
5. Contact provider if persistent

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Escalation Matrix

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Post-Incident

1. Resolve alert with detailed notes
2. Document root cause
3. Create follow-up tasks for prevention
4. Update runbook if new procedure needed