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Documentation Index

Fetch the complete documentation index at: https://docs.encoreos.io/llms.txt

Use this file to discover all available pages before exploring further.

The New Article page (/it/knowledge-base/new) provides a form for creating a new IT knowledge base article. On successful creation the user is redirected to the article management list.

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Overview

The page renders KBArticleForm which collects: title, category, summary (optional), content, tags (string array), and status. On submit it calls createArticle.mutateAsync with custom_fields: {} appended, then navigates to /it/knowledge-base/manage.

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Who it’s for

No explicit secondary permission gate at the route level beyond the outer ITViewGuard (it.view). Creating articles requires it.knowledge_base.create at the API layer.

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Before you start

  • Hold the it.knowledge_base.create permission.
  • Prepare the article content and select an appropriate category before starting.

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Steps

1

Open the new article form

From the Manage Articles page, click New Article, or navigate directly to /it/knowledge-base/new.
2

Enter article details

Fill in the title, select a category, add an optional summary, and write the article content.
3

Add tags

Add relevant tags to improve searchability.
4

Set the publication status

Choose whether to publish the article immediately or save it as a draft.
5

Save the article

Click the submit button. On success you are redirected to the article management list.

IT Service Management

IT Service Management overview.

Governance & parity

This page documents shipped product behavior. It is not medical, legal, or billing advice. Verify against your organization’s policies and applicable regulations before using it for clinical, compliance, or billing decisions. Protected health information (PHI) shown in the product is governed by your tenant’s access controls and is never exposed in this documentation.
  • src/routes/it.tsx
  • src/cores/it/pages/knowledge-base/NewKnowledgeBaseArticlePage.tsx
  • src/cores/it/hooks/useKnowledgeBaseMutations.ts