> ## Documentation Index
> Fetch the complete documentation index at: https://docs.encoreos.io/llms.txt
> Use this file to discover all available pages before exploring further.

# SLA Management

> Monitor service-level agreement compliance metrics and view recent SLA instances across your organization.

The SLA Management page is the primary dashboard for service-level agreement observability. It displays summary statistics and a recent-instances list, with quick navigation to definitions and all instances. It is reached at `/settings/sla`.

## Overview

The SLA Management dashboard presents four stat cards — **Active SLAs**, **At Risk**, **Breached**, and **Compliance Rate** — alongside a list of up to ten recent instances. Navigation buttons in the header link directly to the **Definitions** and **All Instances** sub-pages.

## Who it's for

Requires `pf.sla.view` (route guard and `PermissionGate` in component).

## Before you start

* At least one SLA definition should exist for the dashboard to surface meaningful data.
* Users need `pf.sla.view` to access this page.

## Steps

1. Navigate to **Settings → SLA** (`/settings/sla`).
2. Review the four summary stat cards for a high-level compliance overview.
3. Scroll down to see **Recent SLA Instances** (up to 10 most recent).
4. Use the **Definitions** button to manage SLA templates, or **All Instances** to see the full list.

## Key concepts

**Compliance Rate** — percentage of SLA instances that completed without breaching, as calculated by `useSLADashboard`.

**At Risk** — instances approaching their deadline but not yet breached.

## Related

<Columns cols={2}>
  <Card title="Platform Foundation" icon="layer-group" href="/pf/overview">
    Platform Foundation overview.
  </Card>

  <Card title="Governance & parity" icon="scale-balanced" href="/governance/index" />
</Columns>

<Note>
  This page documents shipped product behavior. It is not medical, legal, or
  billing advice. Verify against your organization's policies and applicable
  regulations before using it for clinical, compliance, or billing decisions.
  Protected health information (PHI) shown in the product is governed by your
  tenant's access controls and is never exposed in this documentation.
</Note>

<Accordion title="Documentation sources">
  * src/routes/platform.tsx
  * src/platform/sla/pages/SLADashboardPage.tsx
  * src/platform/sla/hooks/useSLADashboard.ts
</Accordion>