> ## Documentation Index
> Fetch the complete documentation index at: https://docs.encoreos.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Notification Templates

> Manage organization-wide notification templates for each event type and delivery channel.

Administrators can manage notification templates at `/settings/notifications/templates`. This route renders `NotificationTemplatesPage` and is accessible to users with the `pf.notification_templates.manage` permission (checked at the component level via `PF_PERMISSIONS.NOTIFICATION_TEMPLATES_MANAGE`).

## Overview

The Notification Templates page displays all notification templates grouped and sorted by `event_key` then `channel`. A collapsible filter panel allows filtering by event key and channel. A search field filters by template name, event key, or channel. Administrators with `pf.notification_templates.manage` can create new templates and edit existing ones via `TemplateEditorSheet`. The `TemplateStatusToggle` component controls whether each template is active. Templates are fetched via `useNotificationTemplates()`.

## Who it's for

Requires permission: `pf.notification_templates.manage` (checked at component level).

## Before you start

* Your account must have the `pf.notification_templates.manage` permission.

## Steps

1. Navigate to **Settings > Notifications > Templates** (`/settings/notifications/templates`).
2. Use the search field or filters to find the template you want to modify.
3. Select the edit icon on a template row to open the `TemplateEditorSheet`.
4. Update the template content and save.
5. Use the status toggle to activate or deactivate a template.

## Key concepts

**Event key** — A string identifier for the notification trigger event (e.g., `form_submitted`, `task_assigned`). Each event key can have templates for multiple channels.

**Channel** — The delivery mechanism: `email`, `sms`, `in_app`, or `push`. One template per event-channel combination.

## Related

<Columns cols={2}>
  <Card title="Platform Foundation" icon="layer-group" href="/pf/overview">
    Platform Foundation overview.
  </Card>

  <Card title="Governance & parity" icon="scale-balanced" href="/governance/index" />
</Columns>

<Note>
  This page documents shipped product behavior. It is not medical, legal, or
  billing advice. Verify against your organization's policies and applicable
  regulations before using it for clinical, compliance, or billing decisions.
  Protected health information (PHI) shown in the product is governed by your
  tenant's access controls and is never exposed in this documentation.
</Note>

<Accordion title="Documentation sources">
  * src/routes/platform.tsx
  * src/platform/notifications/pages/NotificationTemplatesPage.tsx
  * src/platform/notifications/hooks/useNotificationTemplates.ts
</Accordion>