> ## Documentation Index
> Fetch the complete documentation index at: https://docs.encoreos.io/llms.txt
> Use this file to discover all available pages before exploring further.

# My Tickets

> View IT support tickets you have submitted or that are assigned to you, organized by requested and assigned tabs.

The My Tickets page (`/it/my-tickets`) shows the current user's personal ticket view — tickets they have submitted and tickets assigned to them — in a two-tab layout.

## Overview

The page uses `useMyTickets` with `mode: 'requested'` for the **My Requests** tab and `mode: 'assigned'` for the **Assigned to Me** tab. Each tab renders an `ITTicketTable`. Tab labels include a live count of tickets in that category.

## Who it's for

Access follows your organization's role and module configuration. beyond the outer `ITViewGuard` (`it.view`). All IT-enabled users can see their own tickets.

## Before you start

* You must have the IT module permission (`it.view`).

## Steps

<Steps>
  <Step title="Open My Tickets">
    Navigate to `/it/my-tickets`.
  </Step>

  <Step title="View your submitted requests">
    The **My Requests** tab (default) shows tickets you have created or submitted.
  </Step>

  <Step title="View tickets assigned to you">
    Click the **Assigned to Me** tab to see tickets where you are the assignee.
  </Step>

  <Step title="Open a ticket">
    Click a row in either tab to navigate to the ticket detail page.
  </Step>
</Steps>

## Related

<Columns cols={2}>
  <Card title="IT Service Management" icon="headset" href="/it/overview">
    IT Service Management overview.
  </Card>

  <Card title="Governance & parity" icon="scale-balanced" href="/governance/index" />
</Columns>

<Note>
  This page documents shipped product behavior. It is not medical, legal, or
  billing advice. Verify against your organization's policies and applicable
  regulations before using it for clinical, compliance, or billing decisions.
  Protected health information (PHI) shown in the product is governed by your
  tenant's access controls and is never exposed in this documentation.
</Note>

<Accordion title="Documentation sources">
  * src/routes/it.tsx
  * src/cores/it/pages/tickets/MyTicketsPage.tsx
  * src/cores/it/hooks/useMyTickets.ts
</Accordion>