> ## Documentation Index
> Fetch the complete documentation index at: https://docs.encoreos.io/llms.txt
> Use this file to discover all available pages before exploring further.

# ITSM Dashboard

> Real-time IT operations overview with widgets for assets, tickets, licenses, security, procurement, onboarding, and change requests.

The IT Dashboard provides a real-time overview of IT operations and is accessible at `/it/dashboard`.

## Overview

The IT Dashboard renders a set of lazily-loaded widgets organized into four sections: Key Metrics (four KPI cards: asset overview, ticket priority, license compliance, critical alerts), Operations (six operational widgets: tickets SLA, contract expiration, vendor summary, procurement overview, security summary, change requests), Onboarding & Offboarding (two status widgets), and Recent Activity (a full-width activity feed). Each widget is individually lazy-loaded in a `Suspense` boundary with a skeleton fallback. A **Reports** button in the page header links to `/it/reports`.

## Who it's for

Requires `IT_PERMISSIONS.VIEW` (outer `ITViewGuard`). No additional per-route permission gate.

## Before you start

* You must hold `IT_PERMISSIONS.VIEW` to access this screen.

## Steps

<Steps>
  <Step title="Open the IT Dashboard">
    Navigate to `/it/dashboard`. All widget sections load progressively.
  </Step>

  <Step title="Review key metrics">
    Check the four KPI cards at the top: asset overview, ticket priority, license compliance, and critical alerts.
  </Step>

  <Step title="Review operational widgets">
    Scroll to the Operations section to see tickets SLA, contract expiration, vendor summary, procurement, security, and change request summaries.
  </Step>

  <Step title="Review onboarding/offboarding status">
    The third section shows active onboarding and offboarding workflow counts.
  </Step>

  <Step title="View recent activity">
    The full-width activity feed at the bottom shows recent IT activity events.
  </Step>
</Steps>

## Key concepts

* **Lazy-loaded widgets** — Each widget fetches its own data independently; page loads progressively rather than waiting for all data.
* **SkeletonFallback** — Each widget shows a skeleton while its data loads.

## Related

<Columns cols={2}>
  <Card title="IT Service Management" icon="headset" href="/it/overview">
    IT Service Management overview.
  </Card>

  <Card title="Governance & parity" icon="scale-balanced" href="/governance/index">
    Documentation coverage and governance.
  </Card>
</Columns>

<Note>
  This page documents shipped product behavior. It is not medical, legal, or
  billing advice. Verify against your organization's policies and applicable
  regulations before using it for clinical, compliance, or billing decisions.
  Protected health information (PHI) shown in the product is governed by your
  tenant's access controls and is never exposed in this documentation.
</Note>

<Accordion title="Documentation sources">
  * src/routes/it.tsx
  * src/cores/it/pages/ITDashboard.tsx
</Accordion>