> ## Documentation Index
> Fetch the complete documentation index at: https://docs.encoreos.io/llms.txt
> Use this file to discover all available pages before exploring further.

# SLA Dashboard

> Monitor intake screening SLA compliance — track missed, at-risk, and compliant screenings across program types and sites.

The SLA Dashboard at `/ce/screening/sla-dashboard` provides a compliance view of intake screening SLA performance, showing which screenings have missed, are at risk of missing, or are within their SLA threshold.

## Overview

Navigating to `/ce/screening/sla-dashboard` loads `SlaComplianceDashboardPage`, which wraps `SlaComplianceDashboard` inside a `PageContainer`. The route requires `ce.screening.manage`.

## Who it's for

Permission required: `ce.screening.manage`

## Before you start

* SLA thresholds must be configured per program type (via `ce_screening_sla_config`) for the dashboard to display meaningful data.
* Screening records must exist for the selected date range.

## Steps

<Steps>
  <Step title="Open the SLA Dashboard">
    Navigate to `/ce/screening/sla-dashboard` from the CE screening navigation.
  </Step>

  <Step title="Review SLA compliance data">
    The dashboard shows screening records segmented by SLA status (missed, at risk, compliant) across program types and optionally by site.
  </Step>

  <Step title="Investigate missed screenings">
    Use the dashboard's filtering or drill-down capabilities to identify specific leads with missed SLAs and take corrective action.
  </Step>
</Steps>

## Key concepts

* **SLA threshold** — The maximum allowed time between lead creation and screening completion, configured per program type in `ce_screening_sla_config`.
* **SLA status** — Determined by comparing `created_at` to `screened_at` against the configured threshold. An `SlaIndicator` uses the same logic on the Screening Wizard page.

## Related

<Columns cols={2}>
  <Card title="Community Engagement" icon="bullhorn" href="/ce/overview">
    Community Engagement core overview.
  </Card>

  <Card title="Governance & parity" icon="scale-balanced" href="/governance/index" />
</Columns>

<Note>
  This page documents shipped product behavior. It is not medical, legal, or
  billing advice. Verify against your organization's policies and applicable
  regulations before using it for clinical, compliance, or billing decisions.
  Protected health information (PHI) shown in the product is governed by your
  tenant's access controls and is never exposed in this documentation.
</Note>

<Accordion title="Documentation sources">
  * src/routes/ce.tsx
  * src/cores/ce/pages/SlaComplianceDashboardPage.tsx
  * src/cores/ce/components/screening/SlaComplianceDashboard.tsx
  * src/cores/ce/wizards/screening/components/SlaIndicator.tsx
</Accordion>