> ## Documentation Index
> Fetch the complete documentation index at: https://docs.encoreos.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Crisis Queue

> Triage queue for active Tier-1 and Tier-2 crisis detections with acknowledgement and escalation actions.

The Crisis Queue screen is a real-time triage queue for active crisis alerts detected in the CE core. It is accessible at `/ce/intake/crisis`.

## Overview

The Crisis Queue shows all active crisis alerts. A tab strip filters the queue to All active, Tier 1, or Tier 2. The page header states that Tier-1 alerts also page on-call clinicians. Each tab renders a `CrisisQueueList` for the corresponding tier. On mobile viewports, selecting an alert for escalation opens a `CrisisAlertMobileSheet` bottom sheet. The page uses a destructive (red) icon in its header to indicate urgency.

## Who it's for

Required permission: `CE_PERMISSIONS.CRISIS_VIEW` (route-level gate, resolved from `@/platform/permissions/constants`).

## Before you start

* You need the `CE_PERMISSIONS.CRISIS_VIEW` permission.
* Crisis alerts must have been generated by the platform detection system.

## Steps

<Steps>
  <Step title="Open the Crisis Queue">Navigate to `/ce/intake/crisis` from the Community Engagement navigation or a crisis widget link.</Step>
  <Step title="Filter by tier">Click the Tier 1 or Tier 2 tab to focus on a specific severity level, or stay on All active to see everything.</Step>
  <Step title="Triage an alert">Use the actions available within the `CrisisQueueList` (SME: confirm exact actions — acknowledge, confirm, dismiss, escalate).</Step>
  <Step title="Escalate on mobile">On a mobile device, tap an alert and use the bottom sheet to take action or escalate.</Step>
</Steps>

## Key concepts

* **Tier 1** — highest severity; on-call clinicians are paged automatically.
* **Tier 2** — lower severity; requires manual review and action.
* **Crisis alert** — generated by platform detection; displayed as `DbCrisisAlert` type records.

## Related

<Columns cols={2}>
  <Card title="Community Engagement" icon="bullhorn" href="/ce/overview">
    Community Engagement core overview.
  </Card>

  <Card title="Governance & parity" icon="scale-balanced" href="/governance/index">
    Documentation coverage and governance.
  </Card>
</Columns>

<Note>
  This page documents shipped product behavior. It is not medical, legal, or
  billing advice. Verify against your organization's policies and applicable
  regulations before using it for clinical, compliance, or billing decisions.
  Protected health information (PHI) shown in the product is governed by your
  tenant's access controls and is never exposed in this documentation.
</Note>

<Accordion title="Documentation sources">
  * src/routes/ce.tsx
  * src/cores/ce/pages/CrisisQueuePage.tsx
</Accordion>