> ## Documentation Index
> Fetch the complete documentation index at: https://docs.encoreos.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Questionnaire Template and SLA Admin — User Guide

> End-user guide for CE-28-EN-01 (Questionnaire Template and SLA Admin).

## Overview

This guide covers the end-user workflow for Questionnaire Template and SLA Admin (spec CE-28-EN-01).

## Prerequisites

* Your organization must have this feature enabled (contact your admin if unsure).
* You need the `ce.contacts.view` permission or a role that includes it.
* Required configuration is in place — see the [admin guide](/ce/ce-28-en-01-admin-guide).

## What you can do

* Submit screenings that resolve to the currently active questionnaire template for your program type.
* View past submissions rendered against the questionnaire version that was active at submission time.
* See SLA windows applied to your screening in line with the policy configured for your org, site, and program type.

## Common workflows

### Submit a screening against the active template

<Steps>
  <Step title="Navigate to Contacts">
    Go to **Contacts** (`/ce/contacts`) and open the contact record you want to screen.
  </Step>

  <Step title="Start a new screening">
    Click **New Screening** and select the program type. The system resolves the currently active questionnaire template for that program type.
  </Step>

  <Step title="Complete and submit">
    Fill in each field in the questionnaire and click **Submit**. The submission is saved with a snapshot of the template version that was active at this moment, so future template changes do not affect this record.
  </Step>
</Steps>

### View a past submission

<Steps>
  <Step title="Open the contact's screening history">
    On a contact record, select the **Screenings** tab to see all past submissions.
  </Step>

  <Step title="Open the submission">
    Click any row to open the submission detail. The questionnaire renders using the template version that was active when the screening was submitted — not the current version.
  </Step>
</Steps>

## Troubleshooting

* **The feature isn't available.** Confirm your organization has it enabled and you have the required permissions.
* **Changes aren't reflected.** Try refreshing the page; if the issue persists, contact your administrator.

## Related

* [Admin guide](/ce/ce-28-en-01-admin-guide)
* Source spec: `specs/ce/specs/CE-28-EN-01*.md`