> ## Documentation Index
> Fetch the complete documentation index at: https://docs.encoreos.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Call Analytics

> View call volume trends, disposition breakdown, and recording coverage metrics for the CE core.

The Call Analytics screen surfaces call volume trends, disposition breakdown, and recording coverage data. It is accessible at `/ce/analytics/calls`.

## Overview

The screen renders a `CallAnalyticsDashboard` component below a page header titled "Call Analytics" with the description "Call volume trends, disposition breakdown, and recording coverage." An Export dropdown in the header is available to users with the `ce.analytics.export` permission. The dashboard content is rendered by `CallAnalyticsDashboard`.

## Who it's for

Required permission: `ce.analytics.view` (route-level gate). The export action requires `ce.analytics.export`.

## Before you start

* You need the `ce.analytics.view` permission.
* Export requires the additional `ce.analytics.export` permission.

## Steps

<Steps>
  <Step title="Navigate to Call Analytics">Go to `/ce/analytics/calls` via the Community Engagement analytics menu.</Step>
  <Step title="Review call metrics">The dashboard shows call volume, disposition breakdown, and recording coverage. Apply any available date range or filter controls within the dashboard.</Step>
  <Step title="Export data">Use the Export dropdown in the page header to download a report. Requires `ce.analytics.export` permission.</Step>
</Steps>

## Key concepts

* **Disposition breakdown** — SME: confirm available disposition categories (not determinable from page wrapper code alone).
* **Recording coverage** — SME: confirm how recording coverage is calculated and what it represents.

## Related

<Columns cols={2}>
  <Card title="Community Engagement" icon="bullhorn" href="/ce/overview">
    Community Engagement core overview.
  </Card>

  <Card title="Governance & parity" icon="scale-balanced" href="/governance/index">
    Documentation coverage and governance.
  </Card>
</Columns>

<Note>
  This page documents shipped product behavior. It is not medical, legal, or
  billing advice. Verify against your organization's policies and applicable
  regulations before using it for clinical, compliance, or billing decisions.
  Protected health information (PHI) shown in the product is governed by your
  tenant's access controls and is never exposed in this documentation.
</Note>

<Accordion title="Documentation sources">
  * src/routes/ce.tsx
  * src/cores/ce/pages/CallAnalyticsPage.tsx
</Accordion>